Ask us to delete your data
Last updated: 5 October 2026
Any business or customer can ask us to delete the information we hold about them. Here is how.
Email [email protected] and we will delete your data within 30 days. We will reply to confirm we have your request, and again when it is done.
If you are a customer of a business that uses Brainchild
Tell us in your email:
- the phone number you messaged or called from, and
- the name of the business you were talking to.
We delete your conversations, voice notes and their transcripts, the details you gave for any order, and anything we noted about what you asked for. We let the business know, since it may hold its own copy of your order outside Brainchild.
To stop a business messaging you first, you can also just reply stop in the chat.
If you are a business
Email us from the address we have for you, or tell us your business name and WhatsApp number. We delete your customer conversations, orders, reports, your products and settings, and the access token for your WhatsApp number, and we disconnect your number from Brainchild.
You can also remove Brainchild yourself in your Meta business settings. That stops new messages reaching us, and you can then ask us to delete what we already hold.
What we may keep
Only what the law requires us to keep, such as invoices for our own fees. We keep nothing else.
Questions
Write to [email protected]. Our Privacy Policy explains what we collect and why.