Privacy Policy
Last updated: 5 October 2026
This page explains what information Brainchild collects, what we do with it, and the choices you have. We have written it in plain language.
Who we are
Brainchild Technologies builds AI agents that answer customers for businesses, on WhatsApp, by phone and on business websites. We are based in Karachi. Questions about this policy go to [email protected].
Two kinds of people
Businesses use Brainchild to answer their customers. Customers are the people who message or call those businesses. When you message a business that uses Brainchild, that business decides what the agent does, and we handle your information on its behalf.
What we collect
- From customers: your phone number, your WhatsApp profile name, and what you send and receive in the conversation, including voice notes and pictures you send. If you order, the name, address and payment method you give.
- From businesses: your name and contact details, your products, prices, stock and policies, and the details Meta shares when you connect your WhatsApp number: your WhatsApp Business account, phone number and an access token.
- From our website: what you type into the chat or say on a demo call. We do not use advertising cookies or trackers. The Connect WhatsApp page loads Facebook's sign-in, which Meta's own privacy policy covers.
How we use it
- To answer customers, take orders and bookings, and pass conversations to the business when a person is needed.
- To give the business reports: what customers asked for, what sold, and what could not be sold.
- To check and improve the quality of the agent's answers.
We do not sell your information and we do not use it for advertising.
Who can see it
The business you are talking to can see your conversations and orders with it. Brainchild staff can see them to run and fix the service. We use these companies to provide it, and they only process information to do that work:
- Meta (WhatsApp), which carries the messages.
- Anthropic, whose AI writes the agent's replies.
- Cloudflare, which hosts our service, stores the data and transcribes voice notes.
- LiveKit, which carries phone and website calls.
We share information with authorities only when the law requires it.
How long we keep it
- Conversations: up to 30 days.
- Order records: for as long as the business uses Brainchild, so it can look them up.
- Report statistics, such as which items were asked for: up to 90 days.
- A business's settings and WhatsApp connection: until the business stops using Brainchild or asks us to delete them.
Your choices
- Ask for a person at any time by saying so in the conversation.
- Reply stop and the business will not message you first again.
- Ask us what we hold about you, or ask us to correct or delete it. See Data deletion.
Keeping it safe
Data is stored with Cloudflare and sent over encrypted connections. Access tokens for connected WhatsApp numbers are stored encrypted. Only people who need to run the service can see conversations.
Changes
If we change this policy, we will update this page and the date at the top. If a change matters to businesses using Brainchild, we will tell them directly.